Maya Back Calls
Pending

*

On Call

*

Not Picked

*

Completed

*

  Technical Ticket
Pending

*

Assistance

*

Closed

*

Picked

*

IFTA

*

DOT

*

  Twillio Calling
In Progress

*

Queue

*

Missed

*

Outgoing

*

  Employee Attedance Logs
Active Employee

*

Present

*

On Leave

*

Weekly Off

*

On Desk

*

Break

*

Employee Ticket PickUp Log
Sr No Employee Designation Shift No Ticket No Customer Reason Current PickUp Ticket Last PickUp Ticket Last Closed Ticket
Date Time Date Time Date Time
Technical Tickets : Reason Logs
Sr No Reason Pending Assistance Closed
Not Picked Picked Not Picked Picked
Employee Performance Log
Employee Shift Technical Management Maya Calls
Created Closed Both Created Closed Both N.Picked Picked